Refund Policy

This Refund Policy outlines the policies of Secure Life Finance concerning any fees charged for our financial intermediary services. Please read this policy carefully before engaging our services.

1. Nature of Our Services

Secure Life Finance operates as a financial services intermediary. We assist customers in applying for loans, insurance, and credit cards through our partner banks, NBFCs, and insurers. Our primary service — initial consultation, application submission, and lender matching — is provided free of charge to borrowers.

2. Fee-Based Services

In certain cases, we may charge a service fee for premium advisory services, document processing assistance, or expedited processing. Any such fee will be communicated clearly before the service is rendered, and you will be required to provide explicit consent before any charges are applied.

3. Loan Processing Fees

Please note that loan processing fees charged by banks or lending institutions are non-refundable as per the policies of the respective lenders. These fees are paid directly to the lending institution, not to Secure Life Finance.

4. Refund Eligibility

A refund of Secure Life Finance service fees may be applicable if:

• A service fee was charged before services were rendered
• A request is made within 7 working days of payment
• The service was not delivered as agreed

Refund requests will not be entertained if the loan application was approved (irrespective of acceptance by the customer), or if services were fully rendered.

5. Refund Process

To initiate a refund:

1. Email us at financesecurelife@gmail.com with subject line "Refund Request"
2. Include your application reference number, full name, and reason for refund
3. Our team will review the request within 3 working days
4. Approved refunds will be processed within 7–10 working days to the original payment method

6. Cancellations

You may cancel a submitted loan application at any time before sanction by contacting us. However, any application/processing fees already paid by the lender may not be refundable per the lender's policy.

7. Disputes

If you are dissatisfied with the refund decision, you may escalate the matter to financesecurelife@gmail.com. We will endeavor to resolve all disputes amicably.

8. Contact Us

Email: financesecurelife@gmail.com
Phone: +91 8577080048